Call Centre Services
Be certain of your donor engagement strategy by providing your donors with our professional call centre services.
Our dedicated call center is staffed with bilingual (English and French) staff who support inbound and outbound donor service calls.
We offer a no-hassle way to provide your donors with the best donor-care services including one-time or general phone donations, In Memory donations, duplicate receipt requests, label requests, donor information changes and other general look-ups. Outbound donor acknowledgment, consisting of a thank you follow-up call to recognize a gift, has proven to be a cost-effective way to increase future gift levels.
We scale our call centre to meet the call-volume needs of our Clients by adjusting our staffing as required. Never worry again about sick days or vacations, as our call centre is fully staffed from 8 am to 7 pm Monday to Friday and 9 am to 4 pm Saturday and Sunday (EDT), and can run additional shifts depending on your needs.
Real-time Database Access and Updates:
Because our processes integrate with your donor database, our CSRs have access to your donor records and are therefore equipped to personalize responses to a range of donor queries. Real-time updates to your database are made according to your business rules and donor preference codes that you stipulate.
Getting Started: Use the Guide To Cornerstone Form
to find out how we can help you find and keep donors.