Customer Feedback

Customer Feedback

Cornerstone's goal is to meet the needs of our customers, while paying attention to the unique requirements of customers with disabilities. Comments on our services regarding how well those expectations are being met are welcomed and appreciated.
Feedback regarding the way Cornerstone provides goods and services to people with disabilities can be communicated to the Human Resources Department using any of the following methods:

Contact: Jim Grant Vice President, Human Resources
Telephone: (416) 932-9555 x 2122
In Person: Human Resources Department 20 Eglinton Avenue West, 4th Floor Toronto, ON M4R 1K8

Alternately, you can click here to access our Customer Feedback Form.

In order to ensure that customer feedback is managed in a fair and consistent manner, we will take the following steps when feedback is received:

• The author of the feedback will be provided with a response in the same format in which the feedback was received within 5 business days.
• The response from Cornerstone will include information on what actions were or will be taken.
• All feedback received will be tracked and documented along with the actions taken by Cornerstone.
• Whenever possible, the customer feedback provided will be used to improve customer service and accessibility at Cornerstone.

Availability of Documents:

Any documents deemed as relevant to the Customer Service Standard will be made available upon making a request to the Cornerstone Human Resources Department. These documents will be provided in a format that takes into account a customer's disability upon request.